Privacy Policy

1. Information We Collect

When you request a free inspection, estimate, or other service from VORA Exteriors  including roofing, siding, gutters, exterior restoration, or remodeling services  we may collect:

• Full name
• Phone number
• Property address or zip code
• Service interest (e.g., roof repair or replacement, FORTIFIED Roof upgrade, siding, gutters, restoration, or remodeling work)
• Project details (e.g., type of damage, scope of remodeling, areas of the home involved)
• Timeline or urgency of your project
• Any additional information you voluntarily provide when contacting us

2. How We Use Your Information

We use the information you provide solely to:

• Contact you to schedule a free inspection, consultation, or estimate
• Provide you with a quote or proposal for roofing, siding, gutter, exterior restoration, or remodeling services
• Coordinate scheduling, project planning, and communication throughout your restoration or remodeling project
• Follow up regarding your project or service request
• Improve our services and customer communication

We do not use your information to send unrelated marketing newsletters unless you separately opt in, and we do not use your information for insurance claims handling, policy interpretation, or public adjusting services. VORA Exteriors is a licensed residential roofing contractor (LSLBC #886427) and does not act as an insurance claims specialist.

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your information is stored in secure, access-controlled systems (including our customer relationship management platform).

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Employees or subcontractors directly involved in fulfilling your service request
• Service providers who help us operate our business (e.g., scheduling or communication platforms), under confidentiality obligations
• Legal authorities, if required by law

5. Your Choices

You may:

• Request to stop receiving communications from us at any time by replying "STOP" to text messages or contacting us directly
• Request access to, correction of, or deletion of your personal information by contacting us at the information below
• Decline to provide certain information, though this may limit our ability to schedule your inspection or estimate

6. Facebook and Instagram Lead Forms

If you submit your information through a VORA Exteriors lead form on Facebook or Instagram, your information is shared with us in accordance with Meta's Lead Ads Terms and this Privacy Policy. We only use that information for the purposes described above.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.